Privacy Policy

1) Who We Are

GynMora is a platform that helps patients request and book reproductive health consultations with independent providers (including virtual and in-person appointments).

2) Information We Collect

We collect limited information needed to operate bookings and accounts. We do not request or store medical records through the Services.

A. Information You Provide

• Account Information: name, email address, phone number (if provided), and password.
• Booking Information: appointment type (virtual or in-person), requested date/time, and details necessary to process the booking.
• Provider Listing Information (for providers): professional/business profile details, pricing, services, and availability.
• Support Communications: messages you send to us (for example, help requests or account inquiries).

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, and approximate location derived from IP address.
• Cookies & Similar Technologies: used to keep you logged in, remember preferences, measure performance, and improve the Services.

C. Payment Information

Payments are processed by PayPal. We do not store full payment card details. PayPal may collect and process your payment information in accordance with its own policies.

3) How We Use Information

We use information to:

• Create and manage accounts.
• Process and manage bookings, confirmations, and service-related notices.
• Operate platform features, including provider listings and appointment workflows.
• Provide customer support and respond to requests.
• Monitor, analyze, and improve performance, user experience, and site functionality.
• Protect against fraud, abuse, security incidents, and technical issues.
• Comply with legal obligations and enforce our terms and policies.

4) How We Share Information

A. With Providers for Booking Fulfillment

If you request or book an appointment, we share the necessary booking and contact details with the selected provider so they can confirm and deliver the consultation. Provider emails may be displayed so that patients can contact providers directly by email.

B. With Service Providers (Vendors)

We use trusted vendors to help operate the Services (such as hosting, analytics, email delivery, and payment processing). These vendors are authorized to process information only as needed to provide services to us.

C. Legal, Safety, and Compliance

We may disclose information if required by law or legal process, or if we believe disclosure is necessary to protect rights, safety, and security; investigate fraud; or respond to lawful requests.

D. Business Transfers

If GynMora is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

5) Third-Party Services

The Services may integrate with or rely on third-party services. Your interactions with these third parties are governed by their own privacy policies and terms.

• PayPal (Payments):
  
  PayPal processes payments and may collect payment and identity verification information in accordance with its own privacy policy.
• Zoom (Virtual Consultations):
  
  GynMora integrates with Zoom to enable virtual consultations. When a provider chooses to connect their Zoom account, we request authorization to create and manage meetings on their behalf using Zoom’s secure OAuth process.
  
  We securely store the access tokens necessary to generate meeting links and maintain the integration.
  
  We do not access, monitor, or store Zoom meeting content or recordings. Any data processed by Zoom in connection with a virtual consultation is governed by Zoom’s own privacy policy and terms.
  
  Providers may revoke GynMora’s access to their Zoom account at any time through their Zoom account settings.
• Google Analytics (Site Analytics):
  
  Google Analytics helps us understand site usage and improve performance.
• Meta Pixel (Advertising & Measurement):
  
  Meta Pixel helps us measure advertising effectiveness and understand marketing performance. It may use cookies or similar technologies.

6) Cookies & Tracking Technologies

We use cookies and similar technologies for essential site functionality, analytics, and marketing measurement.

• Essential Cookies: required for core functionality such as login and security.
• Analytics Cookies: used to analyze traffic and user behavior (e.g., Google Analytics).
• Marketing Cookies: used to measure and improve marketing performance (e.g., Meta Pixel).

You can control cookies through your browser settings. Disabling cookies may affect functionality of the Services.

7) Your Choices & Requests

A. Account Information

You may update certain account information by logging into your account and editing your profile (where available).

B. Account Deletion Requests

At this time, users cannot self-delete accounts through the dashboard. To request account deletion, contact us at support@gynmora.com. We may need to retain certain information as required for legal, accounting, fraud prevention, or legitimate business purposes.

C. Emails & Notifications

8) Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Data Retention

We retain information for as long as necessary to provide the Services and for legitimate business purposes, including compliance with legal obligations, dispute resolution, enforcing agreements, and maintaining security. Retention periods may vary depending on the type of information and how it is used.

10) International Transfers

GynMora is based in The Bahamas. If you access the Services from outside The Bahamas, your information may be transferred to and processed in countries other than where you live, including countries that may have different data protection laws. By using the Services, you consent to these transfers as permitted by applicable law.

11) Children’s Privacy

The Services are not intended for children under 18 (or under the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Services after changes become effective means you accept the updated Privacy Policy.

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Disclaimer: This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Consider having a qualified attorney review your policy to ensure compliance with laws applicable to your business and users.